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Merchant supportQuick answers
The most common questions we hear from merchants.
How do I get help with my terminal?
Call our support line at 509-425-7668 and have your merchant ID or terminal serial number ready. Most issues can be fixed over the phone in minutes.
When will my deposit arrive?
Deposits typically arrive within one to two business days after your batch closes. If a deposit looks late or incorrect, contact us and we'll trace it for you.
I received a chargeback. What should I do?
Don't ignore it. Gather your receipt, invoice and any customer communication, then reach out to Support right away — we'll help you respond before the deadline.
How do I read my monthly statement?
Email us a copy and we'll walk you through every line, including what each fee means and where you may be able to save.
Can I switch to CreditCard Processors from another provider?
Yes. Send us a recent statement and we'll prepare a free side-by-side comparison and handle the switch for you.
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